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01Shipment & order operations
Tracking international orders, monitoring delivery progress and keeping order information up to date.
AUCKLAND, NEW ZEALAND OPEN TO OPPORTUNITIES
Behind every
delivery, the details
make the difference.
I'm Jenny — a cross-border logistics and operations professional helping orders, information and people move in the right direction.
THE BIG PICTURE✳
01 / 03
Connected teamsCustomers · carriers · warehouses
Follow-through mattersFrom issue to resolution
EVERY DETAIL COUNTSOPERATIONS / 2026
WHAT I BRING TO THE TABLE
~6 yearsLogistics experience
3PL & e-commerceOperations background
WMS · OMS · ERPSystems experience
中文 / EnglishCross-border communication
01 / ABOUT
A little about me.
Good logistics isn't just about moving packages. It's about keeping everyone on the same page.
I'm Fangting Chen, but you can call me Jenny. Over the past several years, I've worked across cross-border e-commerce logistics, third-party fulfilment and customer operations — connecting the dots between customers, warehouses, couriers and internal teams.
My work has involved tracking shipments, investigating delivery exceptions, organising collections and making sure operational information stays accurate. I enjoy the practical, detail-focused side of getting things done.
Now based in Auckland, I'm looking to bring that experience to a New Zealand logistics, supply chain or operations team, and I'm also open to remote opportunities in international order operations.
Let's talk about opportunities02 / WHAT I DO
Where I add value.
Practical experience across the moving parts of fulfilment and everyday operations.
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023PL fulfilment coordination
Working with warehouse and courier teams on dispatch, collections, fulfilment queries and handovers.
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03Delivery issue resolution
Investigating missing or mislabelled parcels, escalating cases and following them through to resolution.
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04Operational reporting
Checking shipment data, preparing weekly reports and identifying tracking or order discrepancies.
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05Systems & inventory support
Working with WMS, OMS and ERP tools, plus hands-on exposure to stock counts, labelling and picking.
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06Customer & carrier liaison
Supporting clients and international tracking enquiries with clear written updates and team coordination.
03 / EXPERIENCE
The journey so far.
Experience built where customers, fulfilment operations and logistics technology meet.
OCT 2021 — APR 2026
Customer Service & Operations Representative
Shopline Logistics
Coordinated cross-border order and shipment updates with customers, warehouse teams and carriers. Prepared weekly reporting, investigated missing or mislabelled parcels, and organised third-party vehicle collections and handovers.
MAR — OCT 2021
English Customer Support Specialist
17TRACK
Answered international shipment tracking and delivery enquiries in English. Supported carrier onboarding, tracking data accuracy and escalation of technical or logistics issues.
MAY 2020 — MAR 2021
Logistics Customer Service Specialist
NextSmartShip
Helped onboard 3PL customers, coordinated daily fulfilment questions, followed dispatch and proof-of-delivery enquiries, and supported stock counting, SKU labelling and picking during busy periods.
EDUCATION Bachelor's Degree in English Education · Ningde Normal UniversityCOMMUNITY Mercy Hospice shop volunteer · Auckland
04 / MY APPROACHKeep it clear.
Keep it clear.
Keep it moving.
My approach to day-to-day logistics work is simple: understand the situation, connect the right people, keep the information accurate and follow through.
01
UnderstandGet the order details right
02
CoordinateWork across customers and teams
03
Follow throughResolve issues, not just report them
04
ImproveKeep records and processes clearer
05 / GET IN TOUCH OPEN TO NEW OPPORTUNITIES
Let's make things happen.
If you're building a logistics, fulfilment, order management or customer operations team, I'd love to hear from you.